FAQS

Shipping:

UNITED STATES AND CANADA FREE SHIPPING FOR ORDERS OVER $150.

Flat Rate for orders under $150 : 
United States $10 
Canada $8

EUROPE FREE SHIPPING FOR ORDERS OVER $200

Flat rate of $25 under $200

OTHER - INTERNATIONAL FREE SHIPPING FOR ORDERS OVER $200

Flat rate of $30 under $200

WHAT IS YOUR SHIPPING POLICY?

We offer International Insured Shipping through one of the following couriers:

DHL Express for US and international shipments
Canada Post for shipments within Canada

As all shipments require signature upon delivery. Please note, we do not ship to P.O.Boxes. Should you choose to waive the requirement for signature upon delivery, we unfortunately will not be able to reimburse or replace lost or stolen shipments.

WHAT ARE YOUR PROCESSING / SHIPPING TIMES?

Please note that processing times vary per item, which will be indicated on the corresponding product page. Once an order is processed, it is dispatched via express post, which takes 3- 5 business days for US orders (via DHL or UPS) and 5 - 7 business days for International orders (via DHL or UPS) and Canadian orders (via Canada Post).

HOW DO I CHECK THE STATUS OF MY ORDER?

We know patience is hard when it comes to jewellery, follow the steps below to stay up to date on its status:
Login to your Anail Account → Select “My Orders” → Your order status will appear
Once your order is shipped, you will be notified via email with tracking information to keep an eye on its activity as it makes its way to you.

WHAT ABOUT DUTIES & TAXES?

United States and Canada: Duties and taxes are included in the shipping fee. There are no additional charges upon delivery.

United Kingdom: Duties and taxes are calculated at checkout for UK customers and there are no additional charges upon delivery.

International:There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Anail does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Should you want to return your item, you will be responsible for return shipping fees.

 RETURN POLICY

 We offer free and easy returns for refund within 15 days of delivery.  No questions asked!